Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or register as a guest
• Create an online account
• Contact us for customer service
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions

2. Types of Personal Information

The personal information we may collect includes:

• Name, address, email address, and phone number
• Payment and billing information
• Government-issued ID and passport information
• Travel and accommodation preferences
• Special requests and accessibility needs
• Communication preferences

3. How We Use Your Information

We use your personal information to:

• Provide and manage hotel services and accommodations
• Process reservations and payments
• Communicate with you about your stay and our services
• Personalize your experience and improve our services
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We may share your personal information:

• With service providers who assist us in operating our business
• With affiliated hotels and partners (with your consent)
• As required by law or to protect our rights and safety
• In connection with a business transaction or merger

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Guest information is typically retained for up to 7 years after your last stay for business and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.